Privacy Policy
Effective Date: February 16, 2025
We DO NOT sell or share your information. Your privacy is important to us, and this Privacy Policy explains how Cathy DeBoer Insurance Agency (“we, “our”, or “us”) collects, uses, and protects your information when you use our services (“Services”).
- Introduction
Cathy DeBoer Insurance Agency Inc, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information, including in compliance with the Telephone Consumer Protection Act (TCPA) when contacting you regarding insurance-related services.
- Information We Collect
We may collect and process the following types of personal information:
- Contact Information – Name, phone number, email address, mailing address.
- Communication Preferences – Consent status for calls and text messages.
- Call and Text Interaction Data – Records of communications made through phone calls, SMS messages, and automated dialing systems.
- Do-Not-Call Requests – Internal records for individuals who opt out of communications.
- How We Collect Information
We collect your personal information in the following ways:
- When you provide it to us directly through forms, applications, or inquiries.
- When you consent to receive communications via phone, text, or automated messages. ● Through website interactions and online requests.
- From third-party sources as permitted by law.
- How We Use Your Information
We use your personal information for the following purposes:
- To communicate with you regarding insurance policies, quotes, and services.
- To send notifications about policy updates, renewals, and special offers.
- To comply with TCPA regulations and maintain Do-Not-Call (DNC) lists.
- To respond to your requests or inquiries.
- To improve our customer service and business operations.
- Telephone Consumer Protection Act (TCPA) Compliance
In compliance with TCPA regulations, we:
✅ Obtain prior express written consent before making telemarketing calls or sending text messages.
✅ Honor the National Do-Not-Call Registry and maintain an internal DNC list.
✅ Provide a clear opt-out mechanism in all communications.
✅ Only use automated dialing systems where legally permitted.
- Opt-Out and Do-Not-Call Policy
You have the right to opt out of receiving marketing communications at any time:
- To stop receiving text messages, reply STOP to any SMS message.
- To opt-out of phone calls, call 209-577-8252 or email cdeboer@farmersagent.com.
- Your opt-out request will be processed within 10 business days.
- Sharing and Disclosure of Information
We do not sell or rent your personal information. However, we may share it:
- With third-party service providers assisting in our business operations (e.g., call centers, compliance partners).
- To comply with legal obligations or respond to government requests. ● As necessary for fraud prevention, security, or legal compliance.
- Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or mobile networks can be guaranteed 100% secure.
- Retention of Your Information
We retain personal information for as long as necessary to:
- Provide services and maintain business records.
- Comply with TCPA, state laws, and federal regulations.
- Honor opt-out and DNC requests.
- Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website and take effect immediately upon posting.
- Contact Information
If you have any questions about this Privacy Policy or our compliance with TCA, please contact us:
Phone: 209-577-8252
Email: cdeboer@farmersagent.com
Website: https://www.facebook.com/cadeboer/
By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.